AppSource Certified
The customer journey you don't see.
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THIS HAPPENS EVERY WEEK IN YOUR OPERATION
Every unanswered call follows the same path. And each step has a cost that never shows up in the report.
CALLS
WAITS
GIVES UP
LOSES
With urgency.
COMPLAINS
A question, a problem, a purchase decision. Wants it solved now.
Hold music. "You are 12th in line." Urgency turns into frustration.
8 minutes in queue.*
40% abandon before being answered.*
R$ 6,34 por chamada humana.*
Doesn't try again and stays frustrated.
Plus the customer who walked away. Plus the sale that never happened, or the issue that never got solved.
Bad reviews. Chargebacks. Negative NPS.
The problem wasn't solved. It became a reputation issue.
* Estimativa baseada em custo médio de PA no Brasil: salário R$ 2.500 + encargos 80% + infraestrutura + licenças. TMA de 4,5 min com ocupação real de 65%.
* Taxa de abandono média em contact centers brasileiros com TME acima de 5 minutos. Fonte: benchmarks de mercado 2024–2025.
* TME médio em operações de contact center brasileiro sem automação de primeiro nível. Fonte: benchmarks de mercado 2024–2025.
Your capacity to answer will never
grow as fast as demand does.
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YOUR OPERATION'S CEILING IS YOUR HEADCOUNT
he human-staffed service model was built for a world where volume was predictable. That world is gone.
See how Voice Agent solves this
Certificações:
AppSource Certified
Azure Marketplace
Microsoft ISV Success Partner
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THE TRADITIONAL IVR IS DYING. MEET THE IVA.
BitFractal's Voice Agent answers, understands, and resolves with human-like fluency. No menu options. No 'please hold.' No limit on simultaneous calls.
Your customer service queue doesn't have to exist.
2.5-minute AHT, vs. 4.5 minutes for a human agent.*
24/7 coverage, no night shift premiums, no overtime, no weekend costs.
Integrates with your existing PBX, CRM, and call recorder. Nothing to replace.
Certificações:
Book a 20-min Demo
AppSource Certified
Certifications:
Azure Marketplace
Microsoft ISV Success Partner
Azure Marketplace
Microsoft ISV Success Partner
*Average reduction expected, based on observations from similar operations. Results vary by call type and configuration.
Live call · Customer identified via CRM
2m 18s
2,5
min
Avg. AHT
Resolved
No transfer
1st contact
Positive
Sentiment
Estimated NPS +62
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FROM THE IVR THAT FRUSTRATES TO THE AI AGENT THAT RESOLVES
What changes when the customer
is finally, truly heard.
This isn't about the fanciest technology on the market for service at scale.
It's about what the customer actually feels.
CURRENT MODEL
Press 1 for billing, press 2 for...
Waits 8 minutes in queue
Transferred twice before reaching a person
Explains the issue from scratch to every agent
No support outside business hours
Gives up and posts a public complaint
BITFRACTAL VOICE AGENT
Says what they need in natural language
Answered in under 2 seconds
Issue resolved in the same interaction
Agent already knows the history via CRM
Available 24/7, every day, all year
Leaves with the problem solved
"It's no longer about handling more calls.
It's about closing every one with the problem solved.
I want an operation that resolves
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HOW BITFRACTAL'S VOICE AGENT WORKS
Your best agent, clonED and available around the clock.
BitFractal's AI analyzes your operation's real call recordings in seconds, learns how your best agents work, and builds the agent from that knowledge. It's not a generic bot. It's an agent built on the expertise that already lives inside your operation.
Natural conversation, near-instant response
Customers can speak naturally, interrupt, or change topics mid-sentence. The agent reads context and intent, not just isolated keywords.
Native integration with your CRM and legacy systems
Pulls CRM data, customer history, subscribed product, account status, and invoices in real time, right in the middle of the call. Resolves with full context.
Context-rich handoff to a human agent
When a situation calls for human judgment, the agent hands off with a complete summary. Your team gets the context, not the raw problem.
PLAN
Mini
You pay only for what you use. No flat monthly fee, no contracted seats, no surprises at month-end.
Built for triage and high volume
NO CHANNEL LICENSE · NO PER-USER LICENSE · NO CONCURRENCY LICENSE
HANDLES
Duplicate invoices, order tracking, FAQs, scheduling, confirmations
GUARANTEED PREDICTABILITY: Set a usage cap, and the operation never goes over it. You know exactly what you'll pay before the month closes.
PLAN
Flagship
You pay only for what you use. No flat monthly fee, no contracted seats, no surprises at month-end.
Built for complex support and retention
NO CHANNEL LICENSE · NO PER-USER LICENSE · NO CONCURRENCY LICENSE
HANDLES
Negotiation, sensitive cases, technical support, customer retention.
Deep reasoning for situations that demand more than an instant answer, with the same guaranteed usage-cap predictability.
You pay per minute handled, not per contracted seat. It scales up on Black Friday. It costs less on a slow day.
Smart inbound
Customers say what they need. The agent understands and resolves it. No menus. No 'please hold while we check.
Proactive outbound
Appointment confirmations, payment reminders, post-service surveys, handled conversationally, not with a flat, robotic script.
O cliente diz o que precisa. O agente entende e resolve. Sem menus. Sem "aguarde enquanto verificamos".
Pre-human triage
The agent collects, authenticates, and summarizes before handing off. Your team gets the context, not the raw problem.
Você paga por minuto atendido, não por posição contratada.
Na Black Friday, escala. No dia de baixo volume, paga menos.
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PRESS 1' IS DYING.
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From the IVR everyone knows to the IVA customers deserve
The industry spent 30 years building IVRs that make customers hang up. Voice recognition that can't handle an accent. Menus with endless layers. Transfers that start the whole conversation over.
That's not customer service. That's friction with a cost structure.
WHAT COMES NEXT
BitFractal was built for what comes next. An agent that talks, remembers, resolves, and hands off with context.
This isn't a smarter IVR. It's a different category from anything you've seen.
This isn't automated service. It's service that actually works.
See Voice Agent in Action
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WHY RESULTS-DRIVEN OPERATIONS CHOOSE BITFRACTAL
INTEGRATES WITH WHAT YOU ALREADY HAVE. LIVE WITHIN THE FIRST WEEK.
Usage-based consumption model
You pay for what you use, not for capacity sized to your worst-case scenario. No fixed seats, no idle licenses. A spike becomes a variable cost. A downturn becomes data to analyze, not a bill to pay.
fixed contracts
0
Plug and play in days
"Integrates with any PBX (Cisco, Avaya, Genesys, Asterisk, 3CX, and more). Nothing to replace. No lengthy IT project, and ready to use within days.
7d
to first call
Built on your operation's own expertise
The agent is trained on real recordings from your best agents. What took years to build in people, Voice Agent absorbs in days, and applies from the very first call.
25
calls to train
Gets better with every call
No IVR improves on its own. Voice Agent does. With every call, it understands more, makes fewer mistakes, and resolves faster.
100%
calls audited
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CLEAR OPERATIONS. SIMPLE DECISIONS.
YOU KNOW EXACTLY
WHAT'S HAPPENING.
Every call generates real-time operational data, intent, resolution, and sentiment, without ever having to listen to a recording.
Intent detected on opening
The agent identifies the reason for contact within the first few seconds, order tracking, duplicate invoice, complaint, cancellation.
Resolution confirmed at close
Every call ends with a clear status: resolved in the interaction, handed off with context, or escalated. No call without a logged outcome.
Sentiment monitored in real time
Voice Agent tracks emotional tone throughout the conversation. If a call is escalating, the signal reaches you before the issue turns into a complaint.
Volume and AHT by the hour, no spreadsheets
Simultaneous calls, average handle time by intent, and volume peaks, all live on one operational dashboard. Managers see what's happening now, not what happened yesterday.
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WHAT IT COSTS TO KEEP THE CURRENT MODEL
WHAT CHANGES IN YOUR OPERATION WHEN AI TAKES THE FRONT LINE.
Adjust your operation's numbers and see the real difference.
Validate with BitFractal
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THE NUMBER THAT CHANGES THE CONVERSATION
EVERY MINUTE YOUR IVR FAILS,
A CUSTOMER WALKS AWAY.
7d
From integration to first live call
I want these numbers in my operation
BitFractal already handles thousands of calls a day for operations that decided to stop apologizing for hold times.
FROM 4.5 TO 2.5 MIN
Avg. AHT · IVA vs. human*
24/7
Coverage with no overtime
∞
Simultaneous calls
WHO'S ALREADY OPERATING WITH BitFractal
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TECHNICAL CREDENTIALS — MICROSOFT-APPROVED
THE TECHNOLOGY THAT MAKES
VOICE AGENT ACTUALLY WORK.
Being a Microsoft partner isn't a decorative badge. It's technical validation that most AI companies never achieve. BitFractal was selected for the ISV Success Program across Azure, Cloud AI, and Microsoft 365, with early access to OpenAI and M365 Copilot. For your IT team, that removes a critical step: security, compliance, and architecture have already passed Microsoft's scrutiny before your own internal review even begins.
An architecture validated within the Microsoft ecosystem.
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FAST, PRECISE IMPLEMENTATIO, NO RIP AND REPLACE
FROM INTEGRATION TO FIRST LIVE CALL.
IN DAYS.
The advantage isn't just the technology. It's how fast it goes live.
01
SIP integration with your PBX
We integrate via SIP with your existing PBX. Your PBX or SBC routes the trunk to Voice Agent, no system replaced, no switchboard reconfigured.
02
We configure the flow
Voice Agent is configured using your operation's real data. We analyze existing recordings, define the call flows, and tailor the agent's personality.
03
First live call
Voice Agent handling real calls with 24/7 coverage. Performance report in the first week. ROI visible before the month closes.
FREQUENTLY ASKED QUESTIONS
Yes. Voice Agent connects to your PBX via standard SIP protocol, without replacing your existing system. Your call recorder and CRM are integrated separately, via API, to enrich every call with customer context. If you'd like to confirm compatibility with your specific stack, a 30-minute technical call can settle that before the demo.
Yes. The model is trained across regional English accents and dialects. Beyond that, when configured with real recordings from your operation, it absorbs your business's specific vocabulary, the terms your customers actually use, and the processes that fit your context. It's not a generic, one-size-fits-all agent.
Traditional IVR runs on keywords and fixed DTMF menus. Voice Agent understands intent and context — the customer says what they need in natural language, and the agent comprehends it, checks systems, and resolves it. The difference isn't about sophistication. It's about experience: IVR creates friction. Voice Agent creates resolution.
When a situation calls for human judgment, empathy, or an authorization only a human agent can give, Voice Agent hands off immediately, with a full summary of the conversation. Your team receives the context, not the raw problem. The customer never has to repeat themselves.
Implementation begins with success criteria defined together with your operation. During the initial period, Voice Agent runs on real data against clear validation targets. At the end, the decision is made based on real numbers — not a sales pitch.
Yes. Voice Agent is available with a free 30-day trial directly on Microsoft AppSource. You'll have a working environment in 15 minutes. For a guided evaluation with your real data, the 20-minute demo is the fastest path.
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NEXT STEP — NO COMMITMENT
IN 20 MINUTES,YOU'LL HEAR THE AGENT HANDLE A CALL.
Using data similar to your operation. Live. Before you sign anything.
You walk us through your setup. Volume, PBX, and your biggest service pain point.
We run a live demo using data similar to yours.
A POC with your real data before any long-term commitment.
Trial gratuito de 30 dias direto no Microsoft AppSource. Em 15 minutos você tem um ambiente funcional. Sem contrato, pague apenas o que consumir..
ALTERNATIVA SEM DEMO
Intelligent operations architecture for contact centers.
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